Xbox CEO Asha Sharma Leaks Memo: Game Pass Prices 'Too Expensive'

Apr 14, 2026, 2:52 AM
Image for article Xbox CEO Asha Sharma Leaks Memo: Game Pass Prices 'Too Expensive'

Hover over text to view sources

In a recently leaked internal memo, Xbox's new CEO, Asha Sharma, expressed her concerns regarding the pricing of the Game Pass subscription service, stating that it has become "too expensive for players." This remark highlights the ongoing frustration among gamers over the rising costs associated with the service, which has seen significant price hikes in the past few years.
Sharma's memo indicates a shift in strategy for Xbox Game Pass, which has raised its prices multiple times, including a notable increase for its Ultimate tier, which now stands at $30 per month. This jump followed a previous hike that brought the price from $20 to $30, a change that sparked backlash from subscribers who felt the new pricing structure was excessive.
"Game Pass is central to gaming value on Xbox. It's also clear that the current model isn't the final one," Sharma stated in her memo. She emphasized the need for a "better value equation" in the short term, while also hinting at a long-term evolution of the service to introduce a "more flexible system" for users.
The recent price increases have been partially attributed to the inclusion of major titles like Call of Duty on the service, which could lead to significant revenue losses if made available for a flat subscription fee. Reports suggest that Xbox may be considering removing these games from Game Pass entirely, a decision that would likely influence future pricing adjustments and could potentially allow for lower subscription fees.
While the memo does not provide specific details on proposed changes, Sharma's acknowledgment of the pricing issue is a refreshing step for a company that has faced criticism for its pricing strategies. The potential for a more flexible pricing model could include various tiers or options that better cater to different segments of the gaming community, although these changes may take time to implement and assess effectively.
As Xbox prepares for a busy gaming calendar in the coming years, including anticipated titles like Forza Horizon 6 and Gears of War: E-Day, the question remains: how will these upcoming releases impact Game Pass pricing? With each new addition, the pressure to justify the cost of the subscription service increases, especially in light of the recent hikes that have left many gamers feeling burned by the service's escalating prices.
Sharma plans to engage further with the Xbox team on this topic, promising to explore solutions that could ultimately improve the value proposition of Game Pass for its subscribers. As gamers await clearer insights into these potential changes, the sentiment within the community suggests a strong desire for more affordable access to one of Xbox's flagship services.
In conclusion, as the landscape of gaming subscription services evolves, the focus on affordability and value appears to be at the forefront of Xbox's strategy under Sharma's leadership. Whether these changes will manifest in lowered prices or enhanced offerings remains to be seen, but the discussion initiated by her memo marks a pivotal moment for Xbox Game Pass and its subscribers moving forward.

Related articles

One of the Best-Selling Video Games Leaving Xbox Game Pass Soon

The popular game 'The Witcher 3: Wild Hunt' is set to leave Xbox Game Pass on March 15. As one of the best-selling games of all time, fans are encouraged to explore its vast world and rich narrative before it becomes unavailable on the subscription service.

Acer Predator Triton 14 AI Review: Powerful Gaming in a Portable Design

The Acer Predator Triton 14 AI combines a sleek design with powerful RTX 5070 graphics, making it a notable contender in the portable gaming market. However, its performance may not justify the high price tag when compared to competitors, raising questions about its value for gamers.

NVIDIA DLSS 5 Revolutionizes Game Graphics with AI Technology

NVIDIA's DLSS 5 promises a breakthrough in game graphics by utilizing AI to enhance visual fidelity. This technology aims to bridge the gap between real-time rendering and photorealism, allowing developers to create more immersive gaming experiences.

Nvidia's DLSS 5 Faces Backlash for 'Photoreal' Graphics Alterations

Nvidia's latest image enhancement technology, DLSS 5, has sparked significant criticism from the gaming community for its drastic alterations to game visuals. While the company touts it as a breakthrough in photorealistic graphics, many developers argue it undermines artistic integrity.

Nvidia Unveils DLSS 5: A Game-Changer for Real-Time AI in Gaming

Nvidia has launched DLSS 5, a groundbreaking technology aimed at enhancing visual fidelity in video games. This new real-time neural rendering model infuses graphics with photoreal lighting and materials, promising to transform the gaming experience across major titles.